Payment

 
– We currently accept Paypal, however you can use most major credit cards through Paypal.

All purchases must be paid for before we can ship.

PLEASE make sure your address in PayPal is up to date! We have had a few misdirected orders lately due to customers having very old addresses on file and no alternate address submitted.

**You do not need a PayPal Account to pay for your items through PayPal:

You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. On the right hand side of the next page you will see 2 options, the 2nd one is to pay using a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

Payment must be made in full and have cleared before the item is shipped. If you are having any issues with PayPal, please do not hesitate to contact us and we will assist you in anyway that we can!

For our international customers, please keep in mind that any tariffs, taxes, or customs fees will be the responsibility of the buyer. The amount (if any) due is at the sole discretion of the customs agent that periodically inspects inbound parcels, we can not provide estimates.
 

Shipping

 
Items ship within 3-5 business days upon receiving payment, but most orders go out the very next day!

We ship USPS, domestic and international. Delivery confirmation or tracking is not available for international shipping orders.

We do keep records of all outgoing mail and will provide tracking numbers where applicable. Proof of postage can be provided. Insurance is highly encouraged for International orders since they are not typically tracked once they leave the US!

Additional expenses due to customs or your country’s postal guidelines are the responsibility of the buyer. We have no control over how another country handles their post and the extra expense that may be incurred.

International packages can take up to 14-21 days after delivery due to customs.

– Lost, Stolen, and Undelivered Shipments:

USPS failures are not our fault or a reflection of our level of dedication to our customers. If your shipment is sent without insurance:

• Esclair Studios is not responsible for lost, stolen or undelivered packages. All lost, stolen, and undelivered packages without insurance are on the responsibility of the buyer.
• We are unable to replace or reship items purchased without insurance.
• If you want to purchase insurance you may do so by contacting us prior to ordering.
 

Refunds and Exchanges

 
We take pride in Customer Satisfaction being our number one priority! –

INCORRECT OR DAMAGED ITEMS – If you receive an incorrect shipment and/or damaged items, please notify us within 3 days of receipt so we can arrange to have the correct item shipped to you and/or fix any damaged purchases.

If a package must be shipped back to us for refund/exchange due to damage, the customer will be responsible for non-refundable shipping cost.

– Lost, Stolen, and Undelivered Shipments:

USPS failures are not our fault or a reflection of our level of dedication to our customers. If your shipment is sent without insurance:

• Esclair Studios is not responsible for lost, stolen or undelivered packages. All lost, stolen, and undelivered packages without insurance are on the responsibility of the buyer.
• We are unable to replace or reship items purchased without insurance.
• If you want to purchase insurance you may do so by contacting us prior to ordering.

If you feel these do not answer your concerns, please do not hesitate to contact us.