Q
What is Esclair Studios?

Our Studio is a collective of creative visionaries that have come together to provide a great experience as well as unique products. We specialize in Home Decor, and offer Wall Clocks, Prints/Posters, Pin Back Buttons, and even Travel Mugs to fill all of your fandom needs!

To find out more about the shop, head over to the About Esclair Studios page.

Q
Where is the store based?

We are based in Clarksville, Tennessee and we travel to conventions across the Southeast United States, selling our unique Wall Clocks and Artwork.

Q
Will you be at ___ con?

To keep up-to-date on which conventions we’ll be appearing at, follow us on social media, or check out our Full Convention Schedule for a current list of up-coming conventions we will be at!

Q
How can I contact you?

You can contact us at any time via our Contact Page.

Q
Do you offer wholesale on your products?

Unfortunately we do not offer Wholesale at this time! Thank you for your interest in our products!

Q
What currency are your prices in?

All of our products are priced in USD.

Q
What forms of payment do you accept?

We accept Paypal and most major credit cards! However we only accept payments through Paypal.

Luckily, you do not need a PayPal Account to pay for your items through PayPal:

You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. On the right hand side of the next page you will see 2 options, the 2nd one is to pay using a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

Q
Do you accept other methods of payment?

At this time, we only accept payments through Paypal. As we grow as a company we plan to offer other options.

Q
How soon will my order be shipped?

Items ship within 3-5 business days upon receiving payment, but most orders go out the very next business day!

Q
How do you ship orders?

We ship USPS, domestic and international. Delivery confirmation or tracking is not available for international shipping orders.

Q
If I accidentally used the wrong address, what can I do?!

– If your order was recently placed within 24 hours please e-mail us immediately with your transaction ID. If it has not been shipped we can easily fix the label.
– If the package has already shipped you must contact the person at the address you shipped it to or wait for it to be returned to us.
– A reshipment fee will be invoiced to you before the package is shipped again to the correct address.
– If the package does not arrive at the incorrect address or does not return to us, we are not responsible for refunding and/or sending a replacement.

Q
Do you accept returns / exchanges?

INCORRECT OR DAMAGED ITEMS – If you receive an incorrect shipment and/or damaged items, please notify us within 3 days of receipt so we can arrange to have the correct item shipped to you and/or fix any damaged purchases.

If a package must be shipped back to us for refund/exchange due to damage, the customer will be responsible for non-refundable shipping cost.

– Lost, Stolen, and Undelivered Shipments:

USPS failures are not our fault or a reflection of our level of dedication to our customers. If your shipment is sent without insurance:

• Esclair Studios is not responsible for lost, stolen or undelivered packages. All lost, stolen, and undelivered packages without insurance are on the responsibility of the buyer.
• We are unable to replace or reship items purchased without insurance.
• If you want to purchase insurance you may do so by contacting us prior to ordering.

If you feel these do not answer your concerns, please do not hesitate to contact us.

Q
Do you ship internationally?

Yes we do, however additional expenses due to customs or your country’s postal guidelines are the responsibility of the buyer. We have no control over how another country handles their post and the extra expense that may be incurred.

International packages can take up to 14-21 days after delivery due to customs.

Q
How much is it for a Commission?

The price really depends on the project. Each inquiry is different! We will quickly respond to all of our inquiries with a price quote.

Q
What will you not draw?

We will NOT draw heavy anthro, pornography/ erotica, or detailed mech. It just isn’t our specialty. If you have any questions please ask us anyway. We may make exceptions.

Q
Do you take Art Trades?

We currently do not accept art trades unless we are at cons, and you are a fellow booth artist, and even then it is at our discretion.

Q
Please explain your Digital and Traditional Artwork

Digital – Each of our artists use different methods for this, but the artwork will be done on the computer using a mixture of adobe software and/or Paint Tool Sai.

Traditional – Depending on the commission, we draw with paper, pencil, and or pen. To color we tend to use colored pencils and markers.

Q
Do you offer drawing lessons or feedback for budding artists?

Yes we do actually, and we encourage it! We love seeing people eager to get better. We like to livestream our drawings, so you can come watch us there if you’d like. If you would like to send us some work to look at, please post here in the forums (create a new topic) or you can privately contact us.

Q
How do I place a Commission?

You can place a commission by filling out the proper form on this page. We will get back to you as fast as we can with a quote.

Q
How many commissions do you take?

At this point, we will take any and all commissions. Commissions will be taken on a first come, first serve basis, and will be fulfilled in that order.

Q
Can I place a Custom Clock order?

Unfortunately, we do not take commissions for our Wall Clocks.

Q
How Long do commissions usually take?

Commissions vary on the complexity of the project. When you place a commission we will not only get back to you with a price quote, but we will also give you a time estimation.

Q
How do I pay for my commission?

When you place a commission with us, we will get back to you with a price quote. From that point we will inform you on how to pay us. We only accept payments through PayPal. Due to the nature of our work we will only begin on a project with upfront payment.

If you have placed a Custom Commission with us, but you default your payment, or take too long to pay. Unfortunately your project will be put on the back-burner. We hope you understand.

Q
What do I do if I am Unsatisfied with my Commission?

We are very willing to work with you to make adjustments or revisions. (only under certain circumstances)

However, we DO NOT GIVE REFUNDS. We always put our best effort into what we draw, and we will not give refunds for work we have already completed. We realize that this does not apply to every situation, and we will adjust accordingly. We want to make sure all of our fans and commissioners are happy with the work they receive!